Last updated: March 10, 2025
Find answers to the most common questions about using Velvet.
Creating an account on Velvet is simple. Download the app from the App Store or Google Play, then sign up using your email address. You'll need to verify your email and complete your profile by adding photos and information about yourself.
Your profile should reflect your authentic self. Include clear photos that show your face, a thoughtful bio that expresses who you are and what you're looking for, and select interests that represent you. For more guidance, check our Profile Tips page.
No, Velvet is strictly for adults 18 and over. We have a zero-tolerance policy for underage users. For more information, please see our Age Requirement policy.
To delete your account, go to Settings >Account > Delete Account. Please note that this action is permanent and all your data will be removed after 30 days. If you just want to take a break, consider using the "Hide Profile" option instead. See further details in our Account Deletion policy.
We take your privacy seriously. Your personal information is encrypted and securely stored. You can control who sees your profile with our privacy settings. For complete details, please review our Privacy Policy.
If someone makes you feel unsafe or uncomfortable, you can block them and report their behavior. We review all reports and take appropriate action according to our Community Guidelines. Your safety is our priority.
Yes, you can use the "Block" feature to prevent specific users from seeing your profile or contacting you by simply disliking them. You will never see them again. Additionally, our "Hide Me" feature allows you to browse without being visible to others until you're ready to connect.
Yes, your conversations are private between you and the person you're chatting with. We do not read or monitor private messages unless they are reported for violating our Community Guidelines.
Velvet uses a mutual matching system. When you like someone and they like you back, it's a match! You'll be notified, and you can start a conversation. Our algorithm also suggests profiles based on your preferences and activity.
Kinks are interests or preferences that help you connect with like-minded people. You can select kinks that resonate with you, and our matching algorithm will consider these when suggesting profiles. For more information, check our Kinks Guide.
Free users have a daily limit on likes. Premium subscribers enjoy unlimited likes and additional features. Learn more about our subscription options on our Premium page.
Yes, you can send photos in chats once you've matched with someone. However, please follow our Content Guidelines regarding appropriate imagery. Remember that consent is crucial when sharing personal content.
Premium members enjoy unlimited likes, advanced filters, see who likes you, message with likes, and more. Visit our Premium page for a complete list of benefits and subscription options.
To cancel your Premium subscription, go to your account settings and select "Manage Subscription." Follow the prompts to cancel. Your Premium benefits will continue until the end of your current billing cycle.
Yes, we use industry-standard encryption and secure payment processors. We never store your complete credit card information on our servers. For more details, please review our Privacy Policy.
Our refund policy is outlined in our Terms of Use. Generally, subscriptions are non-refundable, but we review special circumstances on a case-by-case basis. Contact our support team for assistance.
First, try closing and reopening the app. If that doesn't work, check if your app is updated to the latest version. You can also try clearing the app cache or reinstalling the app. If problems persist, please contact our support team.
Check your device notification settings and ensure Velvet has permission to send notifications. Also verify your in-app notification settings under Settings > Notifications. If you're still having issues, try reinstalling the app.
You can report bugs by going to Settings > Help & Support > Report a Bug. Please provide as much detail as possible, including what you were doing when the bug occurred and any error messages you received.
This could be due to poor internet connection, file size, or format issues. Make sure you're connected to stable internet, your photos are in a supported format (JPG, PNG), and they meet our Content Guidelines.
If you couldn't find the answer to your question, please contact our support team at support@thevelvetapp.com. We're here to help!
Our support team is available 24/7 to assist you with any issues.
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